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FAQ

Everything You Need to Know Before Replacing Your Broken Parts

Got questions? You’re in the right place. This page answers the most common questions about how Tiger Parts helps you bring broken parts back to life fast, safe, and hassle-free. From what to upload and how we scan, to what we will and won’t produce get clear answers and start your project with confidence.

What are the Spare Parts that Tiger Parts WILL NOT produce ?

At Tiger Parts, we specialize in on-demand manufacturing of simple, mono-material components using CNC machining and 3D printing. To ensure quality, legality, and customer safety, there are several categories of parts we do not accept for production:

🚫 1. Assemblies or Complex Multi-Part Systems

We do not manufacture multi-component assemblies, welded structures, or mechanisms requiring hinges, springs, bearings, or wiring.
 We only produce discrete, single components. If your part cannot be broken down into standalone, manufacturable units – it’s not a fit for us.

🚫 2. Readily Available OEM Parts

We do not produce parts that are:

  • Still being manufactured and sold by the Original Equipment Manufacturer (OEM),

  • Easily sourced from distributors or aftermarket suppliers.

Tiger Parts is not in the business of counterfeiting. We’re here to help when OEMs stop supporting you – not when they already do.

⚠️ Important: Customers are fully responsible for ensuring that their part request does not infringe on existing intellectual property rights.
 Tiger Parts cannot be held liable for manufacturing requests that violate third-party IP.

🚫 3. Critical Parts (Safety / Compliance)

We do not produce components that:

  • Are critical to human safety, aircraft operation, medical devices, or mission-critical systems,

  • Could cause injury, death, environmental harm, or major equipment damage if they fail.

We follow a strict “no critical parts” policy in line with AS9100 guidelines.

🚫 4. Non-Manufacturable Designs

We will decline parts that:

  • Cannot be manufactured using standard CNC machining or 3D printing techniques,,

  • Have tolerances, threads, or features that are impossible to achieve with the specified process.

🚫 5. Restricted, Illegal, or Controlled Parts

We strictly prohibit the upload or request of parts that are:

  • Weapon components, firearm accessories, or military-use items,

  • Subject to export control (e.g. ITAR, EAR),

  • In violation of local or international regulations.

✅ When in doubt...

If you’re unsure whether your part qualifies, just ask. We’re happy to guide you toward a clear “yes” or “no” before you upload anything.

Tiger Parts is here to extend the life of machines and equipment – not to skirt regulations or compromise safety.

To kick off your request, simply upload photos of the broken part, its dimensions, and a Polyscan 3D scan (if available). For that, you need an iphone equipped with a LIDAR (by default on iphone pro recent versions) and the POLYSCAN app. The more details you provide, the faster and more accurate our quote will be.

Please note: Our on-demand process is designed for single-material, single-part production only. At this time, we are unable to provide pre-quotes for assemblies involving multiple parts or different materials.

Absolutely! We offer a Pre-Quote based on images and a scan of your part. However, if you have a Technical Drawing, we can skip the initial reverse engineering step and send you a final quote within 24 hours.

A Polyscan is a quick and easy way to digitize your broken part using your smartphone. It helps us understand its geometry and structure. Visit our [How to Scan a Part] page for a step-by-step guide.

Yes. Once you approve the Pre-Quote, we arrange pickup of the broken parts directly from your facility. No need to deal with shipping logistics—we handle everything.

We begin the reverse engineering process immediately. Our team starts the 3D model of your part, performs material analysis if needed, and prepares for final quoting and manufacturing. We fine tune the 3D model and finalize the technical requirements upon reception of the broken parts. 

After the pre-quote is approved, we ask you to pay the production Down Payment corresponding to 50% of the Pre-Quote amount. The final remaining amount will be paid based on the difference between the pre-quote DP and the Final Quote.

We perform non-destructive testing to determine material type, hardness, and structural requirements. This ensures the replacement part matches or exceeds the original in performance. We also perform additional dimensional measurements with calipers and metrology type 3D scanners to confirm the part dimensions. The details of this process are available only to registered customers. Please go there if you want to register.

The Final Quote reflects the real production costs, based on detailed analysis and confirmed material specifications. It typically varies by ±10% from the initial Pre-Quote.

We use high-performance methods like CNC machining and industrial-grade 3D printing (Multi Jet Fusion, SLS, etc.). This ensures fast lead times and functional, durable parts.

Both options are possible. If you have a preferred material, let us know. If not, we’ll recommend the closest equivalent based on function, strength, and cost-efficiency. In general, we prefer to stick to the original material in order to maintain the part performance and prevent a re-qualification. 

Our typical tolerances for CNC parts range from ±0.1 mm to ±0.020 mm depending on geometry. If required, we can go up to 2 microns for specific geometries. For 3D printed parts, standard tolerances are ±0.3 mm. Tighter tolerances are possible on request.

Absolutely. Reverse engineering is ideal for discontinued parts, obsolete equipment, or parts with no CAD files. We recreate the geometry, material specs, and functionality with modern manufacturing tools.

Every part goes through both visual and dimensional inspection. Our team uses calibrated tools and fixtures to verify key dimensions and tolerances before shipping.

It refers to the defect thresholds we apply per ISO 2859-1 standards:

  • 0% tolerance for critical defects (e.g., safety issues)

  • 0.1% for major defects (e.g., performance impact)

  • 0.65% for minor defects (e.g., cosmetics)

Yes, on request. We can provide basic dimensional reports, material certifications, and First Article Inspection (FAI) documentation depending on your project needs. These requirements have to be populated during the quoting stage.

Typical lead times are 5–10 working days after quote approval and reverse engineering. We’ll confirm the exact delivery date once we finalize your quote.

Yes. We offer blind shipping and direct delivery options across Europe. Your branding or shipping preferences can be included in the process. You need to register the right address in your profile and make sure the correct address is used during the quoting stage.